Common Mistakes Corrected
Invoiced to the Wrong Customer
This happens especially with new employees who are just leaning the system. However, the busy day can sometimes cause even the most seasoned of clerks to err. Example: If you are already working on an invoice when you have a new customer come into the store.You may forget to pull up the new customers file before creating a quick ticket or invoice. As a result the quick ticket/invoice will get put onto the wrong customers account. If this is not noticed right away, it can cause lots of confusion. You must first figure out who you think the clothes actually belong to, then you must transfer the invoice to the correct customers account.
Here is How:
1. Pull up the customers invoice which is on the WRONG account. 2. When you are sure you have the correct invoice number up on the screen, type TI into the command line to transfer the invoice. Answer yes to the prompt. 3. Type in a detailed explanation as to why you are doing this. 4. Now locate the CORRECT customers account on which the invoice belongs. 5. CleanSuite will confirm that the customer you look up is the correct one you wish to transfer the invoice to. If it is, click yes. |
Watch the video above for step by step directions. If you need the video to be displayed larger, simply click on the box to the right of the YouTube icon on the video above. Doing so will make your video full screen. To exit full screen and return to this page, press the Esc key.
|
Duplicated Customer Accounts
This happens most often when you are unable to locate the customer in the system by name or phone and you create a new account inadvertently (on accident.) This creates a big problem. Example: When the customer already has items in the store under one account, and we invoice under a new account. We end up with invoices on TWO accounts. This means when the customer returns, they will be expecting to get both orders handed back. However, as the clerk you will only see one of the two. To fix this you will need to join the two duplicate accounts to make things right again.
Here is How: 1. Using past invoice numbers for the client as reference, locate the two duplicate accounts. 2. Bring up the first account using the command line. 3. Now type J into the command line. 4. Type in a detailed explanation as to why you are doing this. 5. Now locate the CORRECT customer account. 6. CleanSuite will confirm that the customer you look up is the correct one you wish to join. If it is, click yes. |
Watch the video above for step by step directions. If you need the video to be displayed larger, simply click on the box to the right of the YouTube icon on the video above. Doing so will make your video full screen. To exit full screen and return to this page, press the Esc key.
|